Virtual Contact Centre Event in UK London


Date:- 18th April, 2023
Time:- 9:00 AM BST
Venue - Doubletree By Hilton London - Kingston Upon Thames, London, UK

Register As a Delegate Become a Sponsor Request Brochure

Virtual Contact Centre Event in UK London

Individuals and businesses have a unique opportunity to experience the latest advances in chatbot technology through the Future of Chatbots and Conversational AI Summit. As the world enters the digital age, chatbots and conversational AI are quickly becoming indispensable for companies of all sizes.

Chatbots have certainly come a long way since they were introduced in the 1960s. Joseph Weizenbaum, then at the Massachusetts Institute of Technology, created the first ELIZA chatbot in 1966. It was a basic program that could simulate conversations using pattern recognition and pre-programmed responses. ELIZA was a revolutionary invention at the time, but chatbot technology has come a long way since then.

Conversational Chatbots Using NLP

Currently, chatbots are powered by sophisticated NLP and AI algorithms that can better understand and respond to human language. You can now handle more complex requests, make personalized recommendations, and even perform tasks such as appointments and shopping. Chatbots can now answer complex queries, provide personalized offers, and even perform tasks such as booking and purchasing slots. There are two main types of chatbots: rules-based and AI-based.

A Data-Driven Approach to Customer Interactions

Rule-based chatbots are designed to respond to specific keywords or phrases with predefined responses. It is typically used for simple tasks such as answering frequently asked questions or directing users to useful resources. AI-powered chatbots, on the other hand, use machine learning algorithms to learn from user interactions and improve over time. It can handle more complex queries and provide more tailored responses.

Chatbots will Deploy Messaging Apps

Chatbots have a wide range of applications in various industries. In customer service, chatbots can provide immediate support and reduce the burden on agents. In healthcare, chatbots can help patients make appointments, access medical data, and track their health. In the financial sector, chatbots are used for account management, payments, and investment advice. Chatbots have come a long way since their introduction in the 1960s, and their progress is accelerating.

As businesses use more and more digital resources to interact with their customers, chatbots and conversational AI are becoming essential to provide instant assistance, personalized suggestions, and seamless interactions. The Future of Chatbots and Conversational AI conference is the perfect event for those passionate about this technology to explore current developments and best practices.